Balikobot - Notice history

All systems operational

100% - uptime

Clients zone - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

Data connection (API) - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023
100% - uptime

Czech Post - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

Zásilkovna - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

DPD - Operational

86% - uptime
1.8.2023 · 100.0%1.9.· 76.38%31.10.· 82.13%

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1.8.2023
1.9.2023
31.10.2023

GLS - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 99.76%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

PPL - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

Airway - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

Dachser - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

DB Schenker - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

DHL DE - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

DHL Express - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

DHL Freight Euroconnect - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

DHL Parcel Europe - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

DSV - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

FOFR - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 99.79%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

Gebrüder Weiss - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

Geis Cargo - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

Japo - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

Liftago - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

Hungarian Post - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

Messenger - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

PbH - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

QDL - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

Raben - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

SPS - Slovak Parcel Service - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

Sameday - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

SDS - Smart Delivery Service - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

Slovak Post - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

Spring - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

TNT - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

TopTrans - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

UPS - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

WEDO Intime - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023

WEDO Uloženka - Operational

100% - uptime
1.8.2023 · 100.0%1.9.· 100.0%31.10.· 100.0%

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1.8.2023
1.9.2023
31.10.2023
100% - uptime

CZ Voice Services - Degraded performance

Daktela V6 Cloud-Hosted Solution - Operational

SK Voice services - Operational

International Voice Services - Operational

Notice history

1.10.2023

Výpadek komunikace mezi systémem Balíkobot a dopravcem DPD CZ v rámci podání na vybraná výdejní místa
  • Resolved
    Resolved

    Problem solved, submission to Alzaboxes, DPD boxes and Sazkapoints is functional again.

  • Identified
    Identified

    Evidujeme problém při podání zásilek na určitá výdejní místa dopravce DPD CZ.
    Konkrétně se jedná se o DPD Boxy, Alzaboxy a Sazka pointy.

    Tato situace se momentálně řeší na straně dopravce.

Maintenance of PPL systems
  • Completed
    21. Oct 2023 at 8:00
    Completed
    21. Oct 2023 at 8:00

    Maintenance has completed successfully

  • In progress
    21. Oct 2023 at 3:00
    In progress
    21. Oct 2023 at 3:00

    Maintenance is now in progress

  • Planned
    21. Oct 2023 at 3:00
    Planned
    21. Oct 2023 at 3:00

    On Saturday, October 21, 2023, regular maintenance of PPL systems will take place from 5:00 a.m. to 10:00 a.m. For this reason myAPI and CPL API may show signs of instability, incoming data may not be properly processed.

    If you experience problems within this time frame, try sending the data again.

System update
  • Completed
    12. Oct 2023 at 17:45
    Completed
    12. Oct 2023 at 17:45

    Maintenance has completed successfully

  • In progress
    12. Oct 2023 at 17:30
    In progress
    12. Oct 2023 at 17:30

    Maintenance is now in progress

  • Planned
    12. Oct 2023 at 17:30
    Planned
    12. Oct 2023 at 17:30

    A system update will take place. Short-term outages may occur during this time.

DSV - API connection maintenance
  • Completed
    4. Oct 2023 at 16:15
    Completed
    4. Oct 2023 at 16:15

    Maintenance has completed successfully

  • In progress
    4. Oct 2023 at 16:00
    In progress
    4. Oct 2023 at 16:00

    Maintenance is now in progress

  • Planned
    4. Oct 2023 at 16:00
    Planned
    4. Oct 2023 at 16:00

    On October 4, 2023, from 6:00 p.m., the carrier's API will be unavailable for 15 minutes due to maintenance.

1.9.2023

Výpadek komunikace mezi systémem Balíkobot a dopravcem Fofr.
  • Resolved
    Resolved

    The problem was caused by invalid data on several shipments, which stopped the queue from sending data.

    Shipment data is already transferred to the carrier's system in order.

  • Investigating
    Investigating

    Evidujeme problém v komunikaci mezi systémem Balíkobot a dopravcem Fofr. Na identifikaci problému a jeho odstranění pracujeme.

    Problém se týká přenosu dat na dopravce, tisk štítků a komunikace s Balíkobotem není ovlivněna.

    Vyčkejte na další informace.

Outage of the Client Zone
  • Resolved
    Resolved

    Everything is running as it should.

  • Investigating
    Investigating

    Evidujeme problémy s dostupností Klientské zóny.

System update
  • Completed
    9. Sep 2023 at 13:00
    Completed
    9. Sep 2023 at 13:00

    Maintenance has completed successfully

  • In progress
    9. Sep 2023 at 3:00
    In progress
    9. Sep 2023 at 3:00

    Maintenance is now in progress

  • Planned
    9. Sep 2023 at 3:00
    Planned
    9. Sep 2023 at 3:00

    Short service outages may occur during the update.

Communication failure between the Balíkobot system and the GLS carrier
  • Resolved
    Resolved

    Communication is already running as standard.

  • Investigating
    Investigating

    We are registering a communication problem between the Balíkobot system and the GLS carrier. We are working to identify the problem and eliminate it.

    Wait for more information.

DPD Tracking - outages
  • Resolved
    Resolved

    The tracking problem is solved.

  • Update
    Update

    Outages now appear only for DPD SK clients.
    DPD CZ tracking now works correctly.

  • Identified
    Identified

    We are experiencing major outages with package tracking. We are working on a solution in cooperation with DPD.

1.8.2023

Výpadek komunikace mezi systémem Balíkobot a dopravcem GLS
  • Resolved
    Resolved

    Communication is already taking place correctly.

  • Identified
    Identified

    Evidujeme krátkodobé výpadky mezi systémem Balíkobot a dopravcem GLS. Příčina je na straně dopravce.

Výpadek komunikace mezi systémem Balíkobot a dopravcem TNT
  • Resolved
    Resolved

    Communication is already taking place correctly.

  • Identified
    Identified

    Evidujeme problém v komunikaci mezi systémem Balíkobot a dopravcem TNT.

Post office - unavailability of API and other services
  • Completed
    27. Aug 2023 at 0:00
    Completed
    27. Aug 2023 at 0:00

    Maintenance has completed successfully

  • In progress
    26. Aug 2023 at 16:00
    In progress
    26. Aug 2023 at 16:00

    Maintenance is now in progress

  • Planned
    26. Aug 2023 at 16:00
    Planned
    26. Aug 2023 at 16:00

    From 26/08/2023 18:00 to 27/08/2023 02:00 the system of the carrier Zásilkovna will be under maintenance. At the given time, it will not be possible to use the API connection of this carrier and their tracking system will not work either.

    More information here: https://www.zasilkovna.cz/blog/udrzba-systemu-zasilkovna-26-8-2023

Loss of communication with API and KZ due to invalid SSL certificate.
  • Resolved
    Resolved

    Certificate renewed and deployed.

  • Identified
    Identified

    Certificate renewed and deployed.

Failure of tracking communication between the Balíkobot system and the carrier Gebrüder Weiss CZ
  • Resolved
    Resolved

    Track&Trace of the carrier GW CZ is functional again

  • Identified
    Identified

    We are registering an API Track&Trace outage at the carrier Gebrüder Weiss CZ - The problem is on the side of the carrier, which is working to eliminate the defect.

1.8.2023 to 1.10.2023

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